The really quick summery goes like this:
Theory X- workers are dumb, lazy, hate their jobs, can't be trusted and can only be motivated by constant oversite, threats, coersion, and punishment
Theory Y- people like to work and are inventive, creative and self directed when committed to the "objective". The role of management would be to define the objective and provide a system of reward (wages, benifits, working conditions etc)
So, for ten extra credit points and an instant pass into EMS management 102- which of the above do you believe is the norm for EMS agencies today and is your service an X or a Y?